Email from Pablo Vitaver to HYOA  1/19/05

I want to add my own comments to recent feedback on Lamplighter Marine in Ft. Lauderdale posted on this list. Those praises were well deserved. These people stand alone on responsiveness and dedication, they are unparalleled with anything I experienced. Dave and Pablo (the other Pablo) will give you his cell phone and they will assist you at any time you are in trouble. They helped me this way, they answered, talked with me and would not hung up until they were sure the problem was solved. Don't tell them, but their prices as measured against the service received, and what the competition does, are dirt cheap. I feel guilty when I pay their bills. They also provide complete documentation and a diagram of the job they did. This is essential when need to service in distant lands, so whoever is called to work onboard (including us) does not have to 'reverse engineer', tear the boat apart to find wires, or guess what is it that the electronic guys did. I know, because that nightmare scenario recently happened to me, on work done (or 'not done') by another local vendor. You can expect to read more about this. I think that recognition for excellent service is due and should incentivate others to emulate them. Pablo Alegria.